The club provides a variety of packages to fit all client’s expectations and to achieve the training goals to obtain perfect fitness, strength and a beautiful body shape as well as to build record rates of healthy muscle mass in the trainee’s body along with the loss of fat on undesired areas.

Bookings and Cancelations
Each session will have a duration of 20 minutes and should always start on time. The sessions will not be extended due to delays or interruptions caused by the member, the delay time will be deducted from the time assigned for the training session.

The trainee must arrive at the training session I0 minutes in advance to allow for setup of the training.
If the member arrives more than 15 minutes late, the session will not take place and will be counted as done.
The member should book in advance all the sessions of her/his package, choosing the days and timings for them upon the availability of the “Personal Trainer”.

The cancellation of the scheduled sessions should be done with a minimum of 3 hours before the time agreed. The sessions cancelled with less than 3 hours notice shall be considered as done.

Renewal and Upgrade
The renewal of the package should be agreed between the Member and the Personal Trainer. New dates and timings should also be agreed for these sessions.
The member can upgrade their package only during the first two weeks, changing the number of sessions.
The value of the services rendered will be updated annually and may be amended by NEO FIT SPORTS CLUB Part of AL-RIYADHA AL-HADITHA Sport Group, who shall inform the Member before the entry into force of the new prices.
The renewal and payment of the new Personal Training package should be done, maximum on the last session.

Transfer Policy: If for any reason you need to discontinue your training (health, moving or work), you may transfer the remaining of your package to one of your family members or another beneficiary (who is not already a NEO FIT SPORTS CLUB client) through official authorization and upon presentation of proof.
The same package can’t be transferred more than once. Transferring the package will cost 500 SAR.
Transfer Policy is the alternative to refund policy, which cannot be applied due to technical issues.

Members cannot cancel their membership and ask for a refund of membership fees at any case after 48 hours from the membership being paid. A refund fee of 500 SAR and 400 SAR for the Nutrition Guide will be deducted from the refund amount.

Multiple & Promotion Packages: In case the customer purchases more than one package, especially during the promotion period, the second package will be activated after one week from the end date of the first package, Promotions can’t be accumulated.

Package expiration policy: Please note that each package has limited validity period and should be consumed before the expiry date. The validity period is clearly identified in the list of packages (other side). Any pending sessions will be canceled automatically after expiration date.