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Customer Information
Customer Name
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Contact Email
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Request / Complaint Resolution
Request
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General Complaints
Validity Extension
Personal Trainer Transfer
Refund – Not later then 24H after the purchase applicable only
Freezing / Unfreeze
Membership Transfer
Others
Date of Request / Complaint
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Reason
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General Complaints – Unhappy with the personal trainer
Refund – Health condition (doctor proof)
Refund – I move out of the City
Unfreeze – Ready to come back
Validity Extension – Didn’t request to freeze my subscription
Validity Extension – Haven’t been able to complete my sessions
Validity Extension – Sessions not completed
Membership Transfer (from customer to not customer)
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Subscription
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Trial Session (Paid in studio)
Trial Session (Paid on the Website))
3 Months Membership (12 Sessions)
6 Months Membership (24 Sessions)
12 Months Membership (48 Sessions)
Purchase Date
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Personal Trainer Name
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Club Location
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Riyadh – Al Rabiah
Riyadh – Sulaimaniyah (Coming Soon)
Jeddah (Coming Soon)
Subject
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Description of Request / Complaint
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Trainer Request 125
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